FAQs

THE HOTEL

What is the hotel’s location?

The hotel is located 2 km from the village of Sainte-Anne, surrounded by a tropical garden and boasts a spectacular panoramic view of the ocean and Marie-Galante.
It is 15 km by car from downtown Pointe-à-Pitre and 20 km from Pôle Caraïbes International Airport.

What types of rooms are available?

The hotel consists of 31 bungalows, 12 suites, and 4 luxury villas, divided into: 
– 5 Partial Sea View Bungalows (2 adults + 1 baby)
– 14 Sea View Bungalows (2 adults + 1 baby)
– 3 Ti Kaz Garden View Bungalows (2 adults + 1 baby) small private pool
– 3 Ti Kaz Sea View Bungalows (2 adults + 1 baby) small private pool
– 3 Partial Sea View Junior Suites (2 adults + 1 child under 12 years + 1 baby)
– 3 Ti Kaz Junior Suites (2 adults + 1 child under 12 years + 1 baby) small private pool
– 1 Panoramic Suite (2 adults + 1 baby)
– 5 Classic Sea View Suites (2 adults + 2 children + 1 baby)
– 5 Patio Sea View Suites (2 adults + 4 children + 1 baby)
– 2 Master Sea View Suites (4 adults + 2 children + 1 baby) small private pool
– 4 Sea View Villas with Pool (from 3 to 5 bedrooms – maximum 10 people)

How can I book a room?

You can book your stay under the best conditions available on the hotel’s website: https://toubana.com
The cancellation policy varies depending on the offers.

What facilities does the hotel offer?

Located by the sea, the hotel features an infinity pool and a beach equipped with sun loungers and umbrellas. Beach towels are available with a deposit.
A Payot Spa including sauna, steam room, jacuzzi, 3 massage rooms, and a relaxation room.
A fitness room is available for your well-being.
2 restaurants: Le Grand Bleu serving international cuisine and Toubana La Plage a beach restaurant, and a bar.
Free and unlimited Wi-Fi throughout the hotel.
Complimentary parking for hotel guests.

Is there a pet policy?

The hotel accepts small dogs up to 5 kg (approximately 11 lbs) for a fee of 50 € per stay, payable on-site.

What are the dining options?

The hotel offers two restaurants and a bar: Le Grand Bleu for American buffet breakfast, lunch, and À la Carte dinner featuring Creole and international cuisine, open daily from 7 am to 10 am, 12 pm to 2 pm, and 7 pm to 10 pm.
Toubana La Plage offers food service from 12 pm to 5 pm and drinks on the beach every day from 10 am to 5:30 pm.
Le Bar de La Mer offers tapas and tropical cocktails by the pool with a view of the Caribbean Islands, open daily from 10 am to 10 pm.
Room service is available 24/7.

What are the tourist attractions near the hotel?

Explore the natural treasures of the Guadeloupe Islands during your stay.
This destination is full of options for adventurers: climb the La Soufrière volcano, marvel at the variety of plant and animal species in the Botanical Garden, share unforgettable moments with your family in adventure parks, walk above the trees in the Caribbean’s only canopy at the zoological park, and choose from a variety of tropical forest hiking trails suitable for all levels.
Experience the thrill of canyoning, embark on a fascinating excursion to the Archipelago of Les Saintes, Marie-Galante, La Désirade, or dive into the aquatic ecosystem at the Cousteau Reserve.
The Guadeloupe Islands offer a range of experiences for visitors of all ages, whether you’re traveling with family, as a couple, or with friends.

How can I contact you if I have further questions?

You can reach the hotel at +590 (0) 590 88 25 78, by email at info@toubana.com or book directly on the website https://toubana.com or through the Commercial Service in Paris at + 33 1 42 56 46 98.

What are the check-in and check-out times?

Check-in is at 4:00 pm and check-out at 11:00 am, with the reception open 24/7.

Does the hotel have a Concierge Service?

The hotel offers a Concierge Service open daily from 7 am to 11 pm to organize: 
– Airport transfers,
– Car rentals,
– Booking excursions and activities,
– Guided tours or customized experiences according to your preferences.
The Concierge can be reached by email at conciergerie@toubana.com or at +590 (0) 590 88 25 57.

Does the hotel have conference rooms?

The hotel has 3 seminar rooms that can accommodate any type of event: seminars, congresses, meetings, weddings, etc.: 
– The Marie-Galante Room, 100 m², can accommodate up to 80 people
– The Les Saintes Room, 40 m², can accommodate up to 20 people
– The Petite-Terre Room, 18 m², can accommodate up to 8 people.
For any quotation requests, you can contact the Groups Service at groupes@deshotelsetdesiles.com

DISCOVERING THE GUADELOUPE ISLANDS

What outdoor leisure options are available in the Guadeloupe Islands?

The Guadeloupe Archipelago offers a range of outdoor activities, including climbing the La Soufrière volcano, various accessible hiking trails, thrilling canyoning experiences, and more.
The lush environment of the islands invites adventure and exploration.

What natural riches define the biodiversity of the Guadeloupe Islands?

The exceptional biodiversity of the Guadeloupe Archipelago is one of its greatest assets. Explore the variety of plant and animal species at the Botanical Garden or dive into the crystal-clear waters of the Cousteau Reserve to admire the marine life.

Can families find suitable activities in the Guadeloupe Islands?

Absolutely! High-altitude adventure parks offer fun courses for adventurers of all ages, and several hiking trails are perfectly suited for young explorers.
Excursions to neighboring islands also provide excellent opportunities for family discoveries.

How can I organize an excursion in the Guadeloupe Islands?

To plan a day trip to destinations such as Les Saintes, Marie-Galante, or La Désirade, inquire about ferry or cruise services departing from Pointe-à-Pitre (on Grande-Terre Island) or Trois-Rivières (on Basse-Terre Island).