PROTECTION OF PERSONAL DATA

 

1. COMMITMENT TO THE PROTECTION OF PERSONAL INFORMATION

 
The laws concerning the protection of personal data changed on the 25th May 2018 in the European Union.
 
Consequently we are updating our Policy of Confidentiality and Use of Personal Data. We would like to bring to your attention the rights you have over the personal data we collect and use. You can at any time decide to change or delete information that you have shared with us.
Personal information ( ex: Email, name…) is the data collected on our website, in the hotels of the group Leader Hotels or transmitted by our external suppliers ( booking engines) which enables your identification as a physical person.
 
This policy of protection of personal data is part of the general conditions which govern our hotel services. When you agree to our general conditions, you explicitly accept the provisions of this policy of the protection of Personal Data.
 
The hotels of the hotel chain concerned by this page are to date: La Creole Beach Hotel & Spa, Mahogany Hôtel Résidence & Spa, Le Jardin Malanga, La Toubana Hôtel & Spa, Les Villas de la Toubana, Bwa chik Hôtel & Golf, Aqua Lodge, Langley Resort Fort Royal.
 
Our partners and/or subcontractors are to date: Hertz, Fastbooking, PayPal, April, I-planet, Travelport, NP6, Facebook, Instagram, Google, Pinterest, Twitter.
 
We might be obliged to change this confidentiality policy periodically. Consequently, please consult this page regularly.
 

2. WHAT PERSONAL DATA IS COLLECTED?

 
When you consult our website, take part in one of our games or on arrival in one of the hotels of our hotel chain, you might be asked to communicate directly personal data.
 
On our website, the mandatory information is indicated by an asterisk as they are necessary for the treatment of your booking. The other information is to get to know you better and propose suitable services and/or products. They are optional.
We collect and use mainly your first and last name, Email, address, telephone number, credit card number, IP address, connection and web browsing data. Some information is collected automatically when you use our website. 
Via our partners particularly when you reserve a hotel room, a hotel + flight or by following us on the different social media, you are likely to supply different personal data. In this case, please consult the confidentiality policy of each of these partners.
 
Sensitive transactions (bank details, etc…) are transmitted in a secured mode using encrypted algorithms and authentication. These secured transactions are identifiable by the presence of a closed padlock on most of the search engines.
More specifically, bank details are collected and can be kept by our suppliers for payment.
 
However, we do not fully control the risks linked to the function of Internet and we draw to the attention of web users the existence of eventual risks inherent to its use and functioning.
The sending of our emails and newsletters are today outsourced to the company NP6. Please consult their confidentiality policy.
 

3. WHAT DO WE DO WITH YOUR PERSONAL DATA?

 
When you sign up to receive our newsletter, you accept to benefit from our best special offers for travel in the islands under the name Des Hotels & Des Iles or one of the hotels in our hotel chain.
 
You may receive:

  • The special offer of the week
  • A special offer for your birthday
  • Flash sales
  • Invitations to take part in competition with holidays to win
  • Special offers for theme stays such as honeymoons, golfing holidays, family holidays…
  • Special offers for stays concerning a destination…

 
Personal data collected directly cannot be sold, shared or lent to other companies other than Des Hôtels & Des Iles and the hotels of the hotel chain. On each of our emails you have the possibility to unsubscribe by clicking on a link at the bottom of the email.
 
Personal data for people under 18 can only be supplied by an adult. Please ensure that your children do not transfer personal data without your consent. If this occurs, you can contact us to delete the data.
 

4. RETENTION OF YOUR PERSONAL DATA

 
We only retain your personal information for the period necessary as detailed here above or according to the applicable law.
 

5. SECURITY AND CONFIDENTIALTY OF YOUR PERSONAL DATA

 
We undertake to take the necessary precautions to guarantee the confidentiality of the data and avoid unauthorized disclosure to a third party. In the event of the transfer of data to an authorized party, we will take all the necessary measures to guarantee the sharing of the transfer.
 

6. SHARING OF YOUR PERSONAL DATA 

 
The personal data collected by our services is susceptible to be transferred to our sub-contractors and suppliers, based in and outside the European Union, who we use to manage your account, execute an order and supply services provided by the website. 
 

7. YOUR RIGHTS CONCERNING YOUR PERSONAL DATA AND CONTACTS

 
We wish you to keep the control of the personal data which we use. Consequently you can:

  • Request a copy of the personal data we hold;
  • Keep us informed of all the changes to this personal data and ask us to change any data we retain about you;
  • In certain situations, request us to delete, block or limit the treatment of your personal data, or oppose the special ways that we use your data.
  • In certain situations you can also request us to send to a third party the personal data which you transferred to us.

When we use your personal data following your agreement, you have the right, at any time, to withdraw this agreement according to the law in force. Furthermore during the treatment of your personal data in a legitimate interest or public interest, you can at any time refuse that we use your personal data according to the applicable laws.
 
You have, by simple written request, the right to access and rectify all your personal information. For all requests concerning your rights, please send an Email to  info@deshotelsetdesiles.com send a letter to the following address:
Des Hôtels et des Îles
Traitement des données personnelles
120 rue de la Boétie – 75008 Paris – France
The person in charge of personal data is Mrs Carole Adam.
 
We will treat your request in accordance with the law in force.
 
 

COOKIES

 
When you consult our website, some information concerning your computer’s web browser can be recorded in files which are called « Cookies » according to the choice you have made concerning « Cookies » which you can change at any moment.
A Cookie is a small piece of data stored in a dedicated area of your hard disk when you consult internet using your web browser. It enables those who issue them to identify your computer during the validity or the recording of the Cookie.
 
The Cookies which we issue are used for the reasons described below, during the validity of the Cookie and according to the choice you have made in the settings of your web browser when you used our website and which can be changed at any moment.
Cookies from partner companies (Third-party Cookie) can be placed in your computer via the pages of the website or via the advertisements. Only the issuer of a Cookie is able to read or change the information which they contain.
Different types of cookies are used on the website, for different reasons. Some are necessary to use the website. We use Cookies to determine your country, your geographical zone, your IP address and your currency to offer you suitable services adapted to your region or to show prices in the most suitable currency.